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Customer Service

 

 



tel:          1.347.460.1372

mon-fri:  9am - 10pm (EST)
email:     genesenicole@gmail.com

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Order Tracking

 

Once an order is processed, an email will be sent with a tracking number and a link to the USPS Priority website. Please email us if you assistance with any further tracking



email:     genesenicole@gmail.com

Shipping & Delivery

 



 

Once order is ready items will be shipped by USPS Priority shipping which takes 2-3 days.  A signature will be required at delivery. Once order is ready items will be shipped by USPS Priority shipping which takes 2-3 days.  There is a $7 Shipping and Handling charge.

 

 


Returns and Exchanges

All non customized items may be returned within seven business days for refund of the purchase price. Shipping cost is not refunded unless items are damaged.  Customer must pay for return shipping.

 

All non customized items can be exchanged within seven business days. Customer  will be responsible for all related shipping charges.




Customer Service and Jewelry Care

Please direct all customer questions to genesenicole@gmail.com all emails will be addressed with in 48hrs. Divine and Sugar accessories and jewelry are designed and made with the best materials and care. However, our pieces are hand made so please expect normal wear and tear associated with hand made pieces.  To preserve the life of your piece, Items should be wrapped and stored in a safe place such as a jewelry box or a bag.

 

 
Materials

Materials: Alloys, Crystals, Enamel, Resin, Silver/Gold Plate, Glass​

Crystals: Swarovski- Jewelry is not designed or made by Swarovski Company, they are products of DivineandSugar but the crystals we use are high quality crystals made by Swarovski Company as well as other acclaimed crystal producing companies. 

Our jewelry is made with Alloy, which are a mixture of various elements including; Brass, Stainless Steel- Surgical Steel- and a low percentage of nickel.  This combination is approximately 92% hypoallergenic because it has less nickel (to which some people are allergic) but it still contains about 8%.

 

Processing
 

Divine and Sugar is a hand designed/created boutique company, our items are not mass produced. Handmade items are made to order and our machine made items are produced in small quantities. Please allow up to 3 weeks for processing.

 

Secure Ordering

 

Divine and Sugar promise to keep any and all your information private. 





 



Expedited Delivery

If you need expedited service please contact us at genesenicole@gmail.com prior to purchase to see if items are available for faster delivery.

 

 

 

The designers at Divine and Sugar aspire to create magnificent special pieces of artwork with your super powers in mind.  We are for that special person who knows the difference between Blue and Cobalt. The fashionista who craves a designer piece in Aubergine and not just Purple. We are for You. The tastemakers, the image creators, the art wearers. Handcrafted with the finest materials, and designed to perfection, Divine and Sugar Accessory and Jewelry Company offers you our best artisan work.